Singara Chennai Card Customer Care Contacts: A Comprehensive Guide

The Singara Chennai Card, a collaborative initiative between Chennai Metro Rail Limited (CMRL) and the State Bank of India (SBI), offers commuters a seamless and cashless travel experience across Chennai’s metro network. As a National Common Mobility Card (NCMC), it is designed to integrate various modes of transport and retail transactions in the future. For users seeking assistance or information regarding the Singara Chennai Card, both CMRL and SBI have established dedicated customer care channels.

Chennai Metro Rail Limited (CMRL) Customer Support

1. 24/7 Helpline: For general inquiries, card-related issues, or metro service information, commuters can contact CMRL’s round-the-clock helpline:📞 1860-425-1515

2. Women’s Helpline: CMRL has a dedicated helpline to ensure the safety and security of female passengers: 📞 155370

3. Additional Contact Numbers:📞 044-2437-8000, 📞 044-2379-2000

4. Email Support: chennaimetrorail@cmrl.in

5. Physical Address: Chennai Metro Rail Limited, 327, Anna Salai, Nandanam, Chennai – 600 035, Tamil Nadu, India.

State Bank of India (SBI) Customer Support

1. Toll-Free Numbers:📞 1800-1234📞 1800-2100📞 1800-11-2211📞 1800-425-3800
2. Email Support: customercare@sbi.co.in, contactcentre@sbi.co.in
3.  Reporting Unauthorized Transactions: 📞 1800-11-1109 (Toll-Free), 📞 94491-12211 (Mobile, Toll-Free), 📞 080-2659-9990 (Toll Number)
4. SMS Support: Send UNHAPPY to 8008-20-20-20 for grievance support.
5. Physical Correspondence: Customer Service Department, State Bank of India, State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai – 400 021

Common Issues and Resolutions

1. Lost or Stolen Card:

• Report to CMRL at 1860-425-1515 or SBI at 1800-425-3800 immediately.
• Request card block and balance transfer (if card is registered).

2. Card Recharge Issues:

• Use authorized metro counters or SBI online platforms.

• Contact SBI or CMRL support if recharge fails.

3. KYC Updates:

• Visit designated SBI branches with valid ID proof to upgrade to Full KYC.

4. General Inquiries:

• Visit official websites or helplines for updated information and FAQs.

Tips for Efficient Customer Support Interaction

1. Keep card and registered mobile number handy.
2. Note down any complaint or service reference numbers.
3. Visit in person during non-peak hours.
4. Regularly check official updates from CMRL and SBI.

Conclusion

The Singara Chennai Card is a significant step toward integrated and efficient urban transport in Chennai. With dedicated customer support from both CMRL and SBI, users can be assured of assistance for any issues or queries. By utilizing the provided contact channels and following the recommended guidelines, commuters can ensure a smooth and hassle-free experience with their Singara Chennai Card.