How to Use the Singara Chennai Card in Metro Trains – A Step-by-Step Guide (2025)
The Singara Chennai Card, part of the National Common Mobility Card (NCMC) system, is a major step towards a smart and seamless travel experience in Chennai. Developed in partnership with Chennai Metro Rail Limited (CMRL) and State Bank of India (SBI), this all-in-one travel card enables commuters to travel on both Metro trains and MTC buses using a single payment method. In this blog, we will explore everything you need to know about using the Singara Chennai Card specifically in Chennai Metro trains.
What is the Singara Chennai Card?
The Singara Chennai Card is a contactless, prepaid travel card that can be used on Metro trains, MTC buses, and potentially other NCMC-compliant services across India. It allows you to load money and use it for your daily commute, reducing dependency on cash and queues.
Where to Get the Card
You can purchase the Singara Chennai Card from:
- Designated Metro Stations: Most major Metro stations in Chennai offer the card at their ticket counters.
- SBI Branches: Select State Bank of India branches issue and support the card.
*Be sure to carry a valid ID for registration.
How to Recharge the Card
Recharging the Singara Chennai Card is simple:
- Online Recharge:
- Use the SBI YONO app.
- Visit the SBI Transit Card Recharge Portal.
- Use PhonePe or other supported UPI apps.
Offline Recharge:
- At Chennai Metro ticket counters.
- Customer care counters at metro stations.
Note: If you recharge online, you must tap your card on a terminal at a Metro station to update the balance.
Step-by-Step: Using the Card in Metro Trains
1. Reach the Metro Station:
- Head to your nearest Metro station.
2. Locate the Entry Gates:
- Identify the automatic fare collection (AFC) gates at the station entrance.
3. Tap the Card:
- Place the card gently on the card reader at the AFC gate.
- The screen will show your remaining balance.
- Once authenticated, the gate will open.
4. Board the Train:
- Enter the platform and board your train as per usual.
5. Exit at Your Destination:
- After your ride, proceed to the exit gates.
- Again, tap your card on the reader.
- The system will deduct the correct fare based on your journey.
- The gate will open, allowing you to exit.
Benefits of Using the Card in Metro
- Quick Access: Skip long queues for tokens.
- Contactless Payment: Enhances hygiene and convenience.
- Unified Commuting: One card for both Metro and MTC buses.
- Auto Fare Deduction: You don’t need to calculate or carry change.
Tips for First-Time Users
- Maintain Sufficient Balance: Always ensure your card has enough balance to avoid gate denial.
- Report Lost Cards Immediately: If lost, contact SBI or CMRL immediately to block the card.
- Check Validity: The card remains valid for up to 5 years; renew it as required.
- Avoid Scratching or Folding the Card: It contains a chip and antenna which may get damaged.
Troubleshooting Common Issues
- Card Not Working at Gate: Could be due to low balance or technical error. Try again or visit the help desk.
- Recharge Not Showing: If recharged online, tap the card on a station terminal to sync the balance.
- Blocked Card: Contact customer support at SBI or Chennai Metro’s help desk.
Security and Safety
- Secure Transactions: Transactions are encrypted and follow RBI guidelines.
- No Cash Handling: Minimizes risks of theft or fraud.
Future Plans
CMRL is planning to integrate more city services such as suburban rail, auto-rickshaws, and parking payments with the Singara Chennai Card. Keep an eye on official announcements for expanded features.
Conclusion
Using the Singara Chennai Card in Metro trains is a smart, convenient, and efficient way to travel across Chennai. With a single tap, you gain access to a modern transport system that’s fast, secure, and designed for your daily needs. Say goodbye to waiting in line for tokens and enjoy a seamless journey with just one card.
For more information or to get your card today, visit [singarachennaicard.com]